The cornerstone of our award-winning customer service offering, MPA maintains a tech service hotline for our partners and their customers to provide support with problems that can’t be readily resolved through our detailed printed instructions or online support resources.
Vehicle repair can be complex, and we know that sometimes it’s easier to speak directly to a knowledgeable person to resolve a technical issue.
MPA’s tech support center is staffed with highly trained, ASE-certified master technicians that assist consumers, mechanics and countermen in any related product installation or diagnostic. These knowledgeable support personnel have access to a variety of technical resource databases including:
• Vehicle-Specific Installation Instructions
• Product Build Specifications
• OE Technical Bulletins
• Industry Technical Bulletins
• Trouble-Shooting information
• Prior Incident Resolution
By accessing our tech services, your customers can receive in-depth diagnostics, maintenance advice, component consultations and other assistance to help determine the root cause of a particular problem, while minimizing instances of costly returns.
The group also assists with product/catalog verification, cross references to other suppliers and OE part numbers, as well as torque specifications and other helpful installation services. If a customer needs help we’re there for them.
Whether you sell MPA branded products or are a private label partner, with MPA you get more than just high-quality, best-in-class components — you get the backing of one of the most comprehensive technical support services in the aftermarket.
Contact Information for Technical Support
Monday – Friday 5:30am-5:00pm (PT)
Saturday – Sunday 6:00am-2:30pm (PT)
USA 800-228-9672
MEX 800-767-0210
Email technicalsupport@motorcarparts.com